2585475 - Buttons greyed out in App 'Manage customer returns' | SAP Knowledge Base Article

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2585475 - Buttons greyed out in App 'Manage customer returns'

Symptom

  • Some functions are not working in the 'Manage customer returns' Fiori App.
  • Edit Customer Return Order option greyed out.
  • Determine Refund button greyed out.

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Environment

  •  Sales and Distrubution (SD)
  •  SAP enhancement package for SAP ERP, version for SAP HANA All versions 
  •  SAP Fiori 1.0
  •  SAP S/4HANA 1610 
  •  SAP S/4HANA 1709 
  •  SAP S/4HANA 1809
  •  SAP S/4HANA, on-premise edition 1511 
  •  SAP S/4HANA Cloud
  •  SAP S/4HANA CLOUD 1708 
  •  SAP S/4HANA CLOUD 1711 
  •  SAP S/4HANA Cloud 1605 
  •  SAP S/4HANA Cloud 1608 
  •  SAP S/4HANA Cloud 1611 
  •  SAP S/4HANA Cloud 1702 
  •  SAP S/4HANA Cloud 1705

Product

SAP Fiori 1.0 ; SAP S/4HANA 1610 ; SAP S/4HANA 1709 ; SAP S/4HANA 1809 ; SAP S/4HANA Cloud 1605 ; SAP S/4HANA Cloud 1608 ; SAP S/4HANA Cloud 1611 ; SAP S/4HANA Cloud 1702 ; SAP S/4HANA Cloud 1705 ; SAP S/4HANA Cloud 1708 ; SAP S/4HANA Cloud 1711 ; SAP S/4HANA, cloud edition 1503 ; SAP S/4HANA, cloud edition 1506 ; SAP S/4HANA, cloud edition 1511 ; SAP S/4HANA, cloud edition 1603 ; SAP S/4HANA, on-premise edition 1511

Keywords

SD_F1708_CRT_WL_SRV, SD_F2651_CRT_CREATE_SRV, SD_F2652_CRT_REFUND_SRV, SAP_SD_BC_RETURNS_PROC, CustomerReturn, edit, SD_CRT_EDITS1 , KBA , SD-FIO-SLS , Fiori UI for Sales , SD-SLS , Sales , SD-SLS-RE , Complaints , Problem

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