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2584929 - Lumira Server crashes while opening several Lumira documents at the same time

Symptom

Open any Lumira documents and observe it hanging for a long time.

  • Sometimes the following error can be seen after Lumira document loading for a long time:
    Unknown Error While processing the current request, an exception occurred which could not be handled by the application or the framework.
    Lumira server OOM.PNG
  • Following error is recorded in "LS_NODE.LumiraServer_jvm.log" file:
    [

    ***ERROR (:0): OutOfMemoryError: Could not allocate XXXXX bytes
    java.lang.OutOfMemoryError: Java heap space
    Dumping heap to ~/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/logging/\java_pid12016.hprof ...
    Heap dump file created [394245861 bytes in 3.029 secs]
    : [11544] 22:34:09 ***ERROR (vmError.cpp:2865): java.lang.OutOfMemoryError: Java heap space

    ]
  • Gets the following error in Windows Event Viewer:
    Event ID = 4096
    Server Intelligence Agent: server HOSTNAME.LumiraServer stopped unexpectedly.
  • PID of Lumira server is changed in CMC, which means Lumira server restarted itself.

Read more...

Environment

SAP Lumira Server 2.1

Product

SAP BusinessObjects Lumira 2.0

Keywords

lumira services, out of memory, log, exception, dashboard, crash, restart, APS , KBA , BI-LUM-SRV-BIP , SAP Lumira Server for BI Platform , BI-LUM-SRV-DEP , Lumira Server BI Platform installation, deployment , Problem

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