2584888 - Natural Language or Speech Recognition in SAP Contact Center | SAP Knowledge Base Article

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2584888 - Natural Language or Speech Recognition in SAP Contact Center

Symptom

Business has requested the possibility of implementing a menu based Contact Center IVR with Natural Language IVR or Speech Recognition


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Natural, Languages, IVR, Speech recognition, Artificial Intelligence, Naturallanguage, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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