SAP Knowledge Base Article - Preview

2584498 - CPI/HCI - Allow SAP Support Access


In order to research CPI/HCI related issues, with customers' approval SAP Support engineer can use SAP internally generated users to logon customer CPI/HCI system.
There is no need to add SAP Support engineers' email account to customers' tenant anymore.



  • SAP Sales and Operations Planning (SCM-SOP)
  • SAP Integrated Business Planning (SCM-IBP)
  • SAP Cloud Platform Integration for Data Services (SAP CPI)


SAP Cloud Platform Integration for data services all versions ; SAP Integrated Business Planning all versions


CPI, HCI, allow sap support access, ibp , KBA , SCM-IBP-INT-HCI , IBP HCI-Based Integration , LOD-HCI-DS , HANA Cloud Integration for Data Services , How To

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