SAP Knowledge Base Article - Preview

2584398 - How to create the perfect SAP Contact Center Support Incident

Symptom

  • You want to submit an incident regarding SAP Contact Center
  • know under what component the incident should be logged against and which information is required by Product Support to troubleshoot

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0 ; SAP Hybris Service Engagement Center 1.0

Keywords

SAP Contact Center, Incidents, Perfect, Logging, CRM-CCI, Telephony, troubleshooting , KBA , CRM-CCI , Contact Center Infrastructure , CEC-EC , Engagement Center , Problem

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