2583774 - "Runtime Error!" appears when opening Dashboards Designed on Windows 10 machine | SAP Knowledge Base Article

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2583774 - "Runtime Error!" appears when opening Dashboards Designed on Windows 10 machine

Symptom

  • Dashboards designer crashes at startup with the following error:

    Microsoft Visual C++  Runtime Library - "Runtime Error!" ...


Dashboard Error.png

  • In the event log of the windows machine the following error is displayed:

Faulting application name: Xcelsius.exe, version: 14.1.6.1702, time stamp: 0x556cf3d6
Faulting module name: MSVCR80.dll, version: 8.0.50727.9268, time stamp: 0x573d297f
Exception code: 0x40000015
Fault offset: 0x000046b4
Faulting process ID: 0xf0
Faulting application start time: 0x01d3759126b340fe
Faulting application path: C:\Program Files (x86)\SAP BusinessObjects\Xcelsius 4.0\Xcelsius.exe
Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9268_none_d08e1538442a243e\MSVCR80.dll
Report ID: 8bea0a9b-01bb-42bc-8308-5569e0e8392d


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Environment

  • SAP BusinessObjects Dashboards 4.1 SP7
  • Microsoft Windows 10 Enterprise

Product

SAP BusinessObjects Business Intelligence platform 4.1

Keywords

dashboards, crashes, windows 10, win10, c++ , KBA , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , BI-RA-XL , Dashboards and Presentation Design , Problem

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