SAP Knowledge Base Article - Preview

2583503 - SAP Work Manager notifications are not working when the Android device is in the background push mode

Symptom

  • Push notification is configured to repeat multiple times in a given time interval for an Android device.  
  • However when the Agentry client application runs in the background, the notification gives alert and vibrations once or twice.
  • When  device is running in the foreground, the application is working correctly

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Environment

  • SAP Mobile Platform Server 3.0 SP13
  • Agentry Client Version : Agentry_70.15.7_Client-Android.apk
  • SAP Mobile Platform SDK
  • SAP Work Manager 6.4

Product

SAP CRM Service Manager 4.3.0 ; SAP CRM Service Manager 4.4.0 ; SAP CRM Service Manager 4.5 ; SAP Inventory Manager 4.2 ; SAP Inventory Manager 4.3 ; SAP Mobile Platform 3.0 ; SAP Mobile Platform SDK 3.0 ; SAP Work Manager 6.2.0 ; SAP Work Manager 6.4 ; SAP Work Manager 6.5.0

Keywords

SMP 3.0,  Agentry messaging, Push, SAPWM, SAPIM, SAPCRMSM , KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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