2582485 - Status is not saved for header and/or error CRM_ORDERADM_H012 | SAP Knowledge Base Article

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2582485 - Status is not saved for header and/or error CRM_ORDERADM_H012

Symptom

  • Create a CRM document and save it. Open the document again and you find that status field is empty. Open the document in report CRM_ORDER_READ, there is no status read in ET_STATUS. There is no entry in CRM_JEST neither.
  • In solution manager, saving a ticket leads to error CRM_ORDERADM_H 012 Transaction with the transaction number '&1' is not available or archived.
  • You may have similar issue on item level.

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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

solman, CRM_ORDERADM_H012, TJ03, BS11, BS12, BS13, CRM_STATUS_UPDATE_TASK_TRIGGER, CRM_STATUS_GET_OBJINFO_EC, AFTER_SAVE_METHOD, CL_AIC_CMCR_AICCMCROVERVI_IMPL , KBA , CRM-BTX-BF-STA , Status Management for Business Transactions , SV-SMG-CM , Change Request Management , Problem

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