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2580977 - db2support collection crashes on Windows

Symptom

When collecting the db2support.zip in a Windows environment, db2support crashes.  The Windows log shows the following:

Log Name:      Application
Source:        Application Error
Date:          12/15/2017 4:32:15 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      vmsystemname
Description:
Faulting application name: db2support.exe, version: 10.5.800.386, time stamp: 0x59570814
Faulting module name: db2support.exe, version: 10.5.800.386, time stamp: 0x59570814
Exception code: 0xc0000005
Fault offset: 0x0000000000034205
Faulting process id: 0xbc8


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Environment

Windows

Product

SAP NetWeaver 7.4

Keywords

KBA , BC-DB-DB6 , DB2 Universal Database for Unix / NT , Problem

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