2579206 - ERR> Cannot get wavefilereader in WaveEndPoint in MRS log | SAP Knowledge Base Article

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2579206 - ERR> Cannot get wavefilereader in WaveEndPoint in MRS log

Symptom

After adding a network share for saving voicemails in voicemail configuration, MRS log is showing the following errors:

TRC> file not found using full path[\\IP\drive$\Voicemails\Message\***.WAV]
ERR> CreateDirectory fails for \\IP gle=161
ERR> WaveFileCreate failed (0xE104)   
WRN> File \\IP\drive$\Voicemails\Rec\***.WAV does not exist
ERR> Cannot get wavefilereader in WaveEndPoint


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Supplier Relationship Management 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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