2579121 - ERR> FileMoveBackLog: Failed to move recording message in MRS logs | SAP Knowledge Base Article

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2579121 - ERR> FileMoveBackLog: Failed to move recording message in MRS logs

Symptom

  • You are running SAP Contact Center
  • Unable to listen to recordings
  • MRS logs are showing the following error: "ERR> FileMoveBackLog: Failed to move recording C:\Users\...." GLE=8

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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