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2578098 - BI Auth Troubleshooting Series: STS tracing of APS service

Symptom

  • When troubleshooting SAP SSO issues with STS it can be difficult to identify the root cause of failures, even after multiple reconfigurations with KBA 1670073
  • If all efforts have been made to isolate the issue using KBA's 1767629 and 1861652 and reconfiguring using 1670073 still does not resolve, then analysis of STS tracing can help
  • Intermittent issues not caused by secondary credentials, or stubborn configuration problems can be troubleshot with the STS logs (below) and BW logs in KBA 1976414
  • If these KBA's prove successful we can add more complicated processes going forward (logging failures, testing more complicated environments, etc)
  • The info in these KBA's was searched via free tools textcrawler 3, notepad++ and textpad. There are many tools that can search multiple glf log files including SAP's own Flexilogreader

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Environment

SAP BusinessObjects Business Intelligence Platform 4.x

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

biauth tskba BOE bobj login logon authentication security token service , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , BI-BIP-SL-ENG-BW , BW Sources , How To

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