2577135 - External Agent not working after initial set up - SAP Contact Center | SAP Knowledge Base Article

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2577135 - External Agent not working after initial set up - SAP Contact Center

Symptom

  • You've created a new agent who should work as an "External Agent"
  • External Agent does not receive any calls at the configured mobile or external device/phone
  • External Agent is not registering into SAP Contact Center despite all the configuration been done

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, ext, external agent, agente externo, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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