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2576856 - Process instances are not found in Manage Processes application

Symptom

While trying to search for process instances in NetWeaver Administrator in Manage Processes application, the processes are not listed and you get the following error message:

Error occurred while processing the request. Log entries are created with ID: ...

Error occured.jpg

The following entry can be seen in the Default trace file:

Retrieval of Process instance details in 'Manage Process' has failed.com.sap.glx.process.exception.TechnicalProcessException:com.sap.glx.arch.pm.query.ArchQueryException: Contact support.

 

The following entry can be seen in the TSHW trace:

I/O problem occurred when executing Archiving Command indexdescribe

 

Exception in getting result from the Mbean method fetchProcessInstanceInfos.[Ljava.lang.StackTraceElement;@6da9e8c0
[EXCEPTION]
com.sap.glx.process.exception.TechnicalProcessException: com.sap.glx.arch.pm.query.ArchQueryException: 
at com.sap.glx.nwa.pm.SAP_ITSAMGalaxyProcessManagerImpl.handleAdvanceQuery(SAP_ITSAMGalaxyProcessManagerImpl.java:324)
at com.sap.glx.nwa.pm.SAP_ITSAMGalaxyProcessManagerImpl.fetchProcessInstanceInfo(SAP_ITSAMGalaxyProcessManagerImpl.java:180)
at com.sap.glx.nwa.pm.SAP_ITSAMGalaxyProcessManagerWrapper.invoke(SAP_ITSAMGalaxyProcessManagerWrapper.java:414)
at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.invoke(DefaultMBeanServerInterceptor.java:819)

 ...

Caused by: com.sap.glx.arch.pm.query.ArchQueryException: 
at com.sap.glx.nwa.pm.SAP_ITSAMGalaxyProcessManagerImpl.retrieveArchivedProcessInstanceInfo(SAP_ITSAMGalaxyProcessManagerImpl.java:490)
at com.sap.glx.nwa.pm.SAP_ITSAMGalaxyProcessManagerImpl.retrieveProcessInstanceInfoWithActiveAndArchived(SAP_ITSAMGalaxyProcessManagerImpl.java:425)
at com.sap.glx.nwa.pm.SAP_ITSAMGalaxyProcessManagerImpl.handleAdvanceQuery(SAP_ITSAMGalaxyProcessManagerImpl.java:314)
... 93 more
Caused by: com.sap.glx.arch.pm.query.ArchQueryException: 
at com.sap.glx.arch.pm.query.ArchProcessManager.getProcessInstanceInfos(ArchProcessManager.java:222)
at sun.reflect.GeneratedMethodAccessor2512.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

 ...

Caused by: com.sap.glx.arch.query.ArchBaseQueryException: Cannot create session for XML DAS processing
at com.sap.glx.arch.query.ArchQueryManager.createIndexQuery(ArchQueryManager.java:94)
at sun.reflect.GeneratedMethodAccessor2513.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

 ...

Caused by: com.sap.glx.arch.commands.ArchCommandException: I/O problem occurred when executing Archiving Command indexdescribe
at com.sap.glx.arch.commands.ArchCommandsManager.propagateIOError(ArchCommandsManager.java:214)
at com.sap.glx.arch.commands.ArchCommandsManager.isPropertyIndexExistent(ArchCommandsManager.java:272)
at com.sap.glx.arch.commands.ArchCommandsManager.verifyPropertyIndex(ArchCommandsManager.java:184)

 ...

at com.sap.glx.arch.query.ArchQueryManager.verifyIndexStructure(ArchQueryManager.java:50)
at com.sap.glx.arch.query.ArchQueryManager.createIndexQuery(ArchQueryManager.java:83)
... 154 more
Caused by: java.io.IOException: response_code=401
at com.sap.archtech.archconn.commands.AbstractArchCommand.execute(AbstractArchCommand.java:275)
at com.sap.glx.arch.commands.ArchCommandsManager.isPropertyIndexExistent(ArchCommandsManager.java:245)
... 190 more


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Environment

  • SAP NetWeaver 7.3
  • SAP Enhancement Package 1 for SAP NetWeaver 7.3
  • SAP NetWeaver 7.4
  • SAP NetWeaver 7.5

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

No process instance exists for the current selection, admin, BPM, process instances , KBA , BC-BMT-BPM-MON , Process Monitoring , Problem

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