SAP Knowledge Base Article - Preview

2575849 - Mandatory fields not validated while creating incident using Guided Procedure - Solution Manager

Symptom

  • You are using guided procedure framework to create new incidents. Each step of this guided procedure has mandatory fields to fill but if the user only fills the fields of the first step and directly navigates to the last one (without using the next button) and confirms. Then the mandatory field of the other steps are ignored.
  • Creating Incident using Guided Procedue. If there are mandatory steps in Step 1, they can be skipped and Incident can be created.

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Environment

SAP Solution Manager

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

SOLMAN, GP, guided procedure, Service request, Incident, message, SMRQ, SOLMANREQU, SMIN, ZMIN, ZMRQ, SOLMANREQU, ZOLMANREQ, end user, key user , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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