SAP Knowledge Base Article - Preview

2574282 - SAP GUI 7.5 Support for Crystal Reports 2016 and for Dashboards 4.2


  • Is SAP GUI 7.5 suppported by Crystal Reports 2016 and Dashboards 4.2?
  • The following error messages appear:

    For Crystal Reports 2016:

    "Failed to retrieve SSO2 logon ticket, please contact BW Administrator.COM exception caught in CExtToolBar::InitOpenSaveDialog(). HR=0x 90000001COM exception caught in CExtToolBar::InitializeGlobalData(). HR=0x90000001"

    For Dashboards 4.2:

    "Fail to retrieve the logon ticket, please contact the Administrator."



  • SAP GUI 7.5
  • SAP Crystal Reports 2016
  • SAP BusinessObjects Dashboards 4.2


SAP BusinessObjects Business Intelligence platform 4.2


SAP GUI 7.5; support; crystal reports 2016; dashboards , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , BI-RA-XL , Dashboards and Presentation Design , Problem

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