SAP Knowledge Base Article - Preview

2573868 - Uploaded attachments not available in client after Synchronization in Desktop Connection for SAP

Symptom

  • Uploaded attachment not available in Desktop Connection for SAP and only available in CRM
  • After the sync opening the attachment in outlook redirects to CRM via browser

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Environment

  • Desktop Connection for SAP CRM
  • Desktop Connection for SAP CRM, enterprise edition
  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

Desktop Connection for SAP CRM all versions ; Desktop Connection for SAP CRM, enterprise edition all versions ; SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Synchronize = false, HKEY_CURRENT_USER\Software\iCRM\Desktop Connection for SAP CRM Defaults\Connector, DownloadAttachmentBodyMode = Always, Synchronize flag , KBA , CRM-BF-DCN-CLN , Desktop Connection for SAP CRM - Client , CRM-BF-DCN , Desktop Connection for SAP CRM , Problem

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