SAP Knowledge Base Article - Preview

2573374 - How and why to search for a Knowledge Base Article before creating an incident?

Symptom

How and why to search for a Knowledge Base Article (KBA) before creating an incident?


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Environment

SuccessFactors: All modules

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors Employee Central Payroll all versions ; SAP SuccessFactors Employee Central integration to SAP Business Suite all versions ; SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors HCM Suite, integration for SAP ERP all versions ; SAP SuccessFactors Learning all versions ; SAP SuccessFactors Mobile all versions ; SAP SuccessFactors Onboarding all versions ; SAP SuccessFactors Performance & Goals all versions ; SAP SuccessFactors Recruiting all versions ; SAP SuccessFactors Succession & Development all versions ; SAP SuccessFactors Workforce Analytics all versions

Keywords

KBA, Search, Incident, Ticket, Case, Help, Issue, Problem, Support , KBA , LOD-SF-EC , Employee Central , How To

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