2573185 - Social Media table SOCIALUSERINFO does not delete | SAP Knowledge Base Article

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2573185 - Social Media table SOCIALUSERINFO does not delete

Symptom

The management of social media accounts in CRM with the deletion of social media accounts it is not fully performed as table SOCIALUSERINFO keeps growing,

When a social media account is added to a customer master data, an entry is created in both tables SOCIALUSERINFO and CRMM_BUT_SMIUSER. However, when this account is deleted, only the entry in CRMM_BUT_SMIUSER is removed.


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management all versions ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0 ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

SOCIALUSERINFO, CRM, Social Media, CRMM_BUT_SMIUSER , KBA , CRM-MD-BP , Business Partners , Problem

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