2572716 - Personalized views are lost after making configuration changes - Solution Manager | SAP Knowledge Base Article

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2572716 - Personalized views are lost after making configuration changes - Solution Manager

Symptom

  • Users have personalized views, for example in a search result list
  • Configuration changes are made and the personalized views are lost
  • Making configuration changes to a view overwrites the personalized changes individual users have made

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Environment

  • SAP Solution Manager
  • SAP Customer Relationship Management 7.0
  • SAP enhancement package 1 for SAP CRM 7.0 
  • SAP enhancement package 2 for SAP CRM 7.0  
  • SAP enhancement package 3 for SAP CRM 7.0  
  • SAP enhancement package 4 for SAP CRM 7.0

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP Solution Manager all versions ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

spanner, settings icon, pencil icon , KBA , CA-WUI-PRS , Personalization , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

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