SAP Knowledge Base Article - Preview

2572716 - Personalized views are lost after making configuration changes to the Web UI

Symptom

  • Users have personalized views, for example in a search result list
  • Configuration changes are made and the personalized views are lost
  • Making configuration changes to a view overwrites the personalized changes individual users have made

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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • SAP Solution Manager

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP Solution Manager all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

spanner, settings icon, pencil icon , KBA , CA-WUI-PRS , Personalization , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

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