2572418 - Portal StartPage Launching error - The web application cannot support session tracking | SAP Knowledge Base Article

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2572418 - Portal StartPage Launching error - The web application cannot support session tracking

Symptom

While opening http://<host>:<port>/startPage the following message appears:

Error: Application cannot be started
SAP Technology Troubleshooting Guide
Details: WebApplicationException log ID is <[Log IG]>

503.png

The log ID can be found in the default trace:

[...]
#Error#com.sap.engine.services.servlets_jsp.client.RequestInfoClient#
com.sap.ASJ.web.000591#BC-JAS-WEB#servlet_jsp#C000AC10164407A70000000D00006003#4191850000000003##com.sap.engine.services.servlets_jsp.client.RequestInfoClient#J2EE_GST_DP1#0##07D0A716D33111E782B50000003FF66A#07d0a716d33111e782b50000003ff66a#D3B2D499D33211E7B30B0000003FF66B#0#Thread[HTTP Worker [@548461296],5,Dedicated_Application_Thread]#Plain##
Web application [/] cannot be started. The error is: com.sap.engine.services.servlets_jsp.server.exceptions.WebDeploymentException: Error in starting application [sap.com/com.sap.engine.docs.examples].
[...]
Caused by: com.sap.engine.services.servlets_jsp.server.exceptions.WebDeploymentException: com.sap.ASJ.web.000599(Failed in component: sap.com/com.sap.engine.docs.examples, BC-JAS-ADM-ADM) The instance property [icm/HTTP/ASJava/disable_url_session_tracking] is enabled, but the web application [/] is configured to use URL session tracking only via the url-session-tracking element in the additional web deployment descriptor, thus it cannot support session tracking. The web application [/] is not started.
[...]


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Environment

SAP Netweaver for AS JAVA 7.1/7.2/7.3/7.3EHP1/7.4/7.5

Product

SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

disable_url_session_tracking, startPage, NWA; ICM, StartPage, Intance Profile, HTTP session, application, properties, AS Java, log ID, can't start, HTTP worker, thread, 503, service unavailable, Error: Application cannot be started , KBA , BC-JAS-WEB , Web Container, HTTP, JavaMail, Servlets , Problem

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