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2571677 - Tomcat8.exe does not stop successfully after stopping through CCM

Symptom

  • Stopping the Tomcat process from Central Configuration Manager (CCM) does not work properly
  • The service in CCM displays as 'stopped' but the tomcat8.exe process still exists in Task Manager
  • Process Monitor still shows Tomcat8.exe performing actions, such as accessing directories
  • The following error thrown when attempting to End Task through Task Manager:
    Unable to terminate process
    The operation could not be completed
    Access is denied
  • Java thread dumps (using jstack or alternative) can not be generated
  • Windows task manager dump shows one thread attempting to exit the process
  • Even though the process is still running - Central Management Console (CMC) / BI LaunchPad (BILP) cannot be accessed - and display a blank page / spinning wheel / hang behaviour
  • To recover the environment - a full OS reboot is required

Read more...

Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.2
  • Tomcat 8
  • Windows 
  • Virtual Machine (VMWare)

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , Problem

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