SAP Knowledge Base Article - Preview

2570938 - What is the best CCtr solution for integration with C4C

Symptom

You are planning to integrate SAP C4C (Cloud for Customer) with SAP CCtr (Contact Center) and would like to know what would be the best solution to use


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, C4C, Integration, Solution, CDT , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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