SAP Knowledge Base Article - Preview

2570544 - Two agents display the same extension number though this was changed in SC

Symptom

Two or more agents are showing the same extension numbers in CDT Directory


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, same extension number, two or more agents with the same extension number , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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