SAP Knowledge Base Article - Preview

2569322 - Second Refresh of Crystal Reports for Enterprise Reports with Prompts on Launchpad Hangs

Symptom

  • Initial Refresh of Crystal Reports for Enterprise (CR4E) Report Succeeds.
  • Subsequent refreshes of CR4E reports hangs and does not show the prompt screen
  • The same problem is observed in the scheduling prompt dialog if the prompt screen is closed and reopened
  • The Chrome Console shows the error "Same-origin plugin content from http://<server>:8080/BOE/portal/1709251028/CrystalReports/crystalreportviewers/swf/prompting.swf must have a visible size larger than 6 x 6 pixels, or it will be blocked. Invisible content is always blocked.

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Environment

  • SAP BusinessObjects Business Intelligence 4.1
  • SAP BusinessObjects Business Intelligence 4.2
  • Google Chrome Version 62+
  • Internet Explorer 11 with October Security Update
  • Mozilla Firefox 56+

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

Second, subsequent, prompt, interactive, filter, schedule, flash, adobe, parameter, publication, 4.0, 4.x, bi , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-CRE , Crystal Reports for Enterprise , Bug Filed

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