2569309 - Follow up view is different from the interaction record view | SAP Knowledge Base Article

SAP Knowledge Base Article - Preview

2569309 - Follow up view is different from the interaction record view

Symptom

When creating an Interaction record and then creating a follow up interaction of the same transaction type, the view of the follow up Interaction record is different compared the view of the initial interaction record.


Read more...

Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CRM-IC-INR , Interaction Record , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.