2568678 - Error: "An error occurred while preparing to send the document – login to mail client was not successful ..." is displayed When trying to send Webi report via Microsoft Outlook from Rich client | SAP Knowledge Base Article

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2568678 - Error: "An error occurred while preparing to send the document – login to mail client was not successful ..." is displayed When trying to send Webi report via Microsoft Outlook from Rich client

Symptom

  • Error: "An error occurred while preparing to send the document – login to mail client was not successful / mail client session was invalid or exceeded the limit." When trying to send Web Intelligence (WebI) reports via email from the WebI Rich Client when using Microsoft Outlook as the email client.
  • Microsoft Outlook error: "Either there is no default mail client or the current mail client cannot fulfill the messaging request" is displayed before the Webi error

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Web Intelligence Rich Client
  • Microsoft Outlook

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

BI, mail, 4.1, 4.2, Failed, unable, Warning, cannot send , KBA , BI-RA-WBI , Web Intelligence , BI-BIP-ADM , BI Servers, security & CrystalReports viewing in BI platform , Problem

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