2566756 - Information Required When Contacting SAP Identity Management Support - Guided Answers | SAP Knowledge Base Article

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2566756 - Information Required When Contacting SAP Identity Management Support - Guided Answers

Symptom

You experience issues when using SAP Identity Management, and you would like to know what information is required when contacting SAP Support, so that to ensure a fast resolution process. The following Guided Answers decision tree will assist you with preparing such information.


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Environment

  • SAP Netweaver Identity Management 7.2
  • SAP Identity Management 8.0

Product

SAP Identity Management 8.0 ; SAP NetWeaver Identity Management 7.2

Keywords

Component Specific Questions CSQ customer incident message support requirement troubleshoot , KBA , BC-IAM-IDM , Identity Management , How To

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