You experience issues when using SAP Identity Management, and you would like to know what information is required when contacting SAP Support, so that to ensure a fast resolution process. The following Guided Answers decision tree will assist you with preparing such information.
SAP Netweaver Identity Management 7.2
SAP Identity Management 8.0
Component Specific Questions CSQ customer incident message support requirement troubleshoot , KBA , BC-IAM-IDM , Identity Management , How To
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