SAP Knowledge Base Article - Preview

2566702 - What is difference between the CCtr integration with CRM vs C4C

Symptom

You would like to know what is the difference in the SAP Contact Center "CCtr" integration with SAP CRM versus SAP C4C Live Activity


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Environment

  • SAP Contact Center, on-premise edition 7.0
  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement pack
  • SAP Hybris Service Engagement Center 1.0
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • SAP Contact Center, cloud edition 1.0

Product

SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP Hybris Service Engagement Center 1.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Cloud for Customer, Integration, CCI, CRM, C4C, Live Activity, OII, cloud, Hybris, Customer Engagement Center , KBA , CRM-CCI , Contact Center Infrastructure , LOD-CRM-LA , Live Activity , CRM-IC-CHA-TEL , Telephony Integration , Problem

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