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2566082 - Setting "Autom. on Top" is not applied after changes in SC

Symptom

  • System Administrator changes the setting "Autom. On Top" in "User Settings Template" to always be activated
  • Some users reported that this setting is de-activated for them although they have been assigned to the same User Settings Template
  • Denied changes to the "Autom. On Top" has been checked so the agent cannot make the changes manually
  • Changes appear to take effect from System Configurator, but at the client side these appear to revert back to be disabled
  • System is integrated with SAP CRM
  • In the terminal logs the following message is shown:
    "[dispatchEventCDT.jsc] [DBG] timer_clientcomMessage: message=[_CMD=SET_AUTO_ACTIVATE;Status=0;_OII_EVT=CCMD;_SAP_ID=MCTABUFF;;CLIENTCOM=1]"

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Supplier Relationship Management 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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