2565345 - "Business roles" and " IC Events" ABs are not visible when creating an intent Driven Interaction rule policy in CRM | SAP Knowledge Base Article

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2565345 - "Business roles" and " IC Events" ABs are not visible when creating an intent Driven Interaction rule policy in CRM

Symptom

When creating an intent Driven Interaction rule policy, "Business roles" and " IC Events" assignment blocks are not displayed, like this:
3 AB lost.png


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

RULEPOLICYICPROFILE, RulePolicyICEvent, CRM_ERMS_RULEM, crmc_erms_prop, rulepolicyviewset, RulePolicyDetails, PolicyDetailsViewSet, CL_CRM_RULEPL_UI_UTIL, CHECK_CTXT_USED_BY_IDI, Define Repository, Intent-Driven Interactions, Additional Functions , KBA , CRM-IC-RDI , Rule-Driven Interactions , Problem

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