2565170 - Training documentation and guides for SAP Contact Center | SAP Knowledge Base Article

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2565170 - Training documentation and guides for SAP Contact Center

Symptom

  • Unable to find repository of common training documentation and example guides for SAP Contact Center
  • SAP Support engineer has referenced you back to a particular example documentation contained in this document

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Environment

  • SAP Contact Center 7.0
  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP enhancement package for SAP CRM all versions

Keywords

Business Communication Management 7.0, Integration, Telephony, ICI, CCI, CCtr, installation, configuration, IVR, upgrade documentation, guides, workstation, CDT, SC, IA, HAC, CCtr, Contact Center, Hotfixes, Support Packs, Help , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-TEL , Telephony Integration , Problem

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