- Presence Profile for some agents showing Profile Name as "Undefined" in the Agent Work Done reports
- In addition, the "Agent Statistics" view in the OM displays empty entries (although agents are logged on with a presence profile like "Available" in CDT)
- The problem is random
- SAP Contact Center 7.0
- SAP Contact Center Support Pack 10
- SAP Contact Center Hotfix 18.104.22.168
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, presence, profilGuid null, TAMOperatorStats , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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