- Presence Profile for some agents showing Profile Name as "Undefined" in the Agent Work Done reports
- In addition, the "Agent Statistics" view in the OM displays empty entries (although agents are logged on with a presence profile like "Available" in CDT)
- The problem is random
- SAP Contact Center 7.0
- SAP Contact Center Support Pack 10
- SAP Contact Center Hotfix 220.127.116.11
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, presence, profilGuid null, TAMOperatorStats , KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.