SAP Knowledge Base Article - Preview

2564209 - SYSTEM MANAGER: instance list does not contain SUM central instance

Symptom

Following error occurs during SUM run in step PREP_PRE_CHECK INSTANCELIST_INIT:

   Directory: /usr/sap/<SID>/SUM/abap/log
   Name: SAPup.log
   ...
   CURRENTPHASE PREP_PRE_CHECK/INSTANCELIST_INIT
   ...started at 20171115120525
   # Using phase log file 'INSTANCELIST_INIT.LOG'.
   ...finished at 20171115120531 with status ABORTED.
   # Error message set: 'SYSTEM MANAGER: instance list does not contain SUM central instance.'
   ...begin dialog at 20171115120532
 
   Directory: /usr/sap/<SID>/SUM/abap/log
   Name: INSTANCELIST_INIT.LOG
   ...
   1 ETQ399 SYSTEM MANAGER: Instance list contains type: CI_NO DIAG_YES.
   1 ETQ399 SYSTEM MANAGER: Instance list contains type: CI_NO DIAG_YES.
   1EETQ399 SYSTEM MANAGER: initialize instance list has failed.
   1EETQ399 SYSTEM MANAGER: instance list does not contain SUM central instance.
   1EETQ399 Last error code set is: SYSTEM MANAGER: instance list does not contain SUM central instance.
 

  • The SAP system consists of several instances on different servers.
  • sapcontrol -nr <instance number> -function GetSystemInstanceList returns the instance list only partly, but some of the are missing.

For example,
in SM51 following three instances appear:

<host1>_<SID>_00 <host1> Dialog Batch Update Upd2 Spool ICM Active
<host2>_<SID>_00 <host2> Dialog Batch Update Upd2 Spool ICM Active
<host3>_<SID>_00 <host3> Dialog Batch Update Upd2 Spool ICM VMC Active

GetSystemInstanceList webmethod returns only two of them, the third one is missing:

sapcontrol -nr 0 -function GetSystemInstanceList

15.11.2017 14:06:09
GetSystemInstanceList
OK
hostname, instanceNr, httpPort, httpsPort, startPriority, features, dispstatus
<host1>, 0, 50013, 50014, 3, ABAP GATEWAY ICMAN IGS, GREEN
<host2>, 0, 50013, 50014, 3, ABAP GATEWAY ICMAN IGS, GREEN

It can also happen that all the available instances are recognized by SUM but none of them is treated as "central instance".


Read more...

Environment

  • UNIX operating systems
  • Software Update Manager
  • SAP NetWeaver all versions and all products running on top of them

Keywords

UID GID, nslookup, loopback, /etc/hosts, 127.0.0.2 , KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , BC-CST-STS , Startup Service , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.