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2563657 - SAP Mobile Platform 3.0 (Agentry) restarting failure - Crashes SP12 or SP13

Symptom

  • SAP Mobile Platform: Unable to restart properly

    ~~~~~~~~~Log~~~~~~~~~~~
    2017 07 12 14:05:13#0-400#ERROR#System.err###http-bio-443-exec-8####cee8f7a5-044d-4538-ab63-a3c4e7eeadbc####java.io.IOException: Could not open file. Reason : The system cannot find the path specified (path .\work\tmp\berOut7389704525202996214ber, working dir D:\SAP\MobilePlatform3\Server) |
    2017 07 12 14:05:13#0-400#ERROR#System.err###http-bio-443-exec-8####cee8f7a5-044d-4538-ab63-a3c4e7eeadbc#### at java.io.WinNTFileSystem.createFileExclusively(Native Method) |
    ~~~~~~~~~end~~~~~~~~~~~
  • SMP 3.0 crashes on Restart via Administration Console
    • When we are trying to restart the SMP or single cluster nodes via admin console, the node seems to get stuck in shutdown
    • Processes have to be killed hard via shell before SMP can be started again
  • SMP 3.0 related errors

    ~~~~~~~~Log~~~~~~~~~~~~
    "com.sap.mobile.platform.server.agentry.core <-- Issue".
    ~~~~~~~~end~~~~~~~~~~~~

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Environment

  • SAP Mobile Platform 3.0 (SP 12 PL12)
  • SAP Mobile Platform 3.0 (SP 13 PL00)

Product

SAP Mobile Platform 3.0

Keywords

"SMP 3.0 startup issue", "Restarting SAP Mobile Platform fail","Cluster nodes failed to startup correctly", "com.sap.mobile.platform.server.agentry.core <-- Issue" , KBA , MOB-ONP-AGS , SAP Mobile On Premise Agentry Server , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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