SAP Knowledge Base Article - Preview

2561981 - How to disable Technical data of dropdown fields while creating Incident - ITSM

Symptom

  • Technical name showing up in the drop down list of the fields like Priority, category, Solution Category, Urgeny and status.
  • To activate or disable Technical data of the drop down fields.

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Environment

SAP Solution Manager 7.1 and above

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

IT service management, charm, change request management, change document, service request, request for change, normal change, urgent change, message, ZMIN, SMIN, SMHF, SMMJ, technical name, technical key, technical data , KBA , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , How To

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