SAP Knowledge Base Article - Preview

2561476 - Required Information by creating an incident

Symptom

Please be aware that the support engineers are not familiar with the customer data and custom administration in detail.
In order to ensure a quick check or processing of incoming incidents, the support needs some information that the customer should already provide by creating an incident.


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Environment

SAP Event Ticketing

Product

SAP Event Ticketing, cloud edition all versions

Keywords

IS-SE-ET, Event Ticketing, Incident, Meldung, anlegen, Information, bereitstellen, Hilfe, Hilfestellung, Support, Probleme, problems, Bugs, Fehlverhalten, issues, fast, handling, process, accelerate, requirements , KBA , IS-SE-ET , SAP Event Ticketing , How To

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