SAP Knowledge Base Article - Preview

2561267 - Error "An error occurred when requesting the token from the REST service. (LO 02049)" when logging to Live Office with non Administrator users

Symptom

  • Unable to login to Live Office.
  • Administrator user can login correctly.
  • Error message : "An error occurred when requesting the token from the REST service. (LO 02049)" when connecting with a non Administrator users.

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.X
  • SAP BusinessObjects Live Office 4.X

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

LO 02049, live office, non admin, admin, rights , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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