2560838 - Unable to access Cleansing Package Builder tab | SAP Knowledge Base Article

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2560838 - Unable to access Cleansing Package Builder tab


  • Getting error when attempting to access http://<SERVER>:<TOMCAT_PORT>/CPBWebservice -> Services
  • HTTP 500 error
  • Internal Server error
  • Unable to click into Cleansing Package Builder tab in Information Steward
  • Fatal: The web service call failed. Fault code: Server.Error.Request. Fault string: HTTP request error.. 
    Cleansing Package Builder is not available.
    Contact your Information Steward administrator to restart the CPBWebservice web service.
    After the web service is back up, log off of Information Steward and log back on.
  • Redeployment of the CPBWebservice does not resolve this issue



SAP Information Steward 4.2


SAP Data Services 4.2 ; SAP Information Steward 4.2


KBA , EIM-IS-CPB , Information Steward - Cleansing Package Builder , Problem

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