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2560418 - "Unexpected error from external database driver (1). (3275)" error is shown when refreshing a Desktop Intelligence report based on an Excel data source following a Microsoft Security Update

Symptom

  • "Unexpected error from external database driver (1). (3275)" error is shown when refreshing a Desktop Intelligence (DeskI) report based on an Excel data source / when exporting a DeskI report to Excel format.

Unexpected error from external database driver 3275.png

  • When clicking on OK, a subsequent error is shown: "The following data providers have not been successfully refreshed: PD 1 in <path>\<excel_spreadsheet>.xls. (DMA0007)"

The following data providers have not been successfully refreshed DMA0007.png

  • The issue is observed since installing a Microsoft Security Update. See the "Environment" section for the corresponding KB numbers for the affected Windows Operating Systems.

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Environment

  • SAP BusinessObjects Enterprise XI 3.1
  • SAP BusinessObjects Business Intelligence Platform 4.0
  • SAP BusinessObjects Business Intelligence Platform 4.1
  • SAP BusinessObjects Business Intelligence Platform 4.2

  • Desktop Intelligence (DeskI)
  • Desktop Intelligence Compatibility Pack (DCP)

  • Microsoft Windows 7 and Microsoft Windows Server 2008 R2 -> KB4041681 (or KB4038803) & KB4041678
  • Microsoft Windows 8.1 and Microsoft Windows Server 2012 -> KB4041693 KB4041687
  • Microsoft Excel 2007 (*.xls)

If you are facing this issue with Crystal Reports, please refer to the following KBA: 2548907 - Error: 'Logon Failed. Unexpected error from external database driver' when refreshing a report based off MS Excel in Crystal Reports and in SAP BI LaunchPad

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

deski, excel, refresh, unexpected error from external database driver, 3275, DMA0007, KB4041681, KB4038803, msexcl40.dll , KBA , BI-RA-DKI , Desktop Intelligence , BI-RA-DKI-CLT , Desktop Intelligence Client , Problem

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