SAP Knowledge Base Article - Preview

2559900 - Service Contract not determining at Service Confirmation

Symptom

  • Service Confirmation does not determine the Service Contract
  • Price modifiers like discounts from the Service Contract are not applied if a new item is added at the Service Confirmation.
  • Service Orders and Requests are able to determine the Service Contract

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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Service Contract, Partner Determination, Item Determination , KBA , CRM-BTX-CTR-SCO , Service Contract , Problem

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