2558030 - DumpKPIs command failing with error 'CMS operation timed out after 9 minutes' | SAP Knowledge Base Article

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2558030 - DumpKPIs command failing with error 'CMS operation timed out after 9 minutes'

Symptom

  • DUMPKPIs command times out after 30 minutes 
  • The following debug output is seen:
    Fri Nov 03 06:26:51 EDT 2017 --> Start query
    select count(si_id) FROM CI_INFOOBJECTS where si_kind = 'webi' and si_instance=0
    Fri Nov 03 06:26:51 EDT 2017No content in KPIBufferMap.
    Fri Nov 03 06:27:04 EDT 2017The key String is:si_id
    Fri Nov 03 06:27:04 EDT 2017 <-- Query finished - result:
    9116
    Fri Nov 03 06:27:04 EDT 2017 --> Start query
    select count(si_id) FROM CI_INFOOBJECTS where si_kind = 'webi' and si_instance=1
    Fri Nov 03 06:27:04 EDT 2017No content in KPIBufferMap.
    <?xml version="1.0" encoding="UTF-8" standalone="no"?>
    <KPI>
    <Error>CMS operation timed out after 9 minutes.
    </Error>
    </KPI>

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Windows
  • Linux / Unix 
  • SAP Solution Manager 7.1

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP Solution Manager 7.1

Keywords

schedule , KBA , SV-SMG-DIA-APP-OSD , OS & DB Analysis , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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