2557688 - Daylight Saving Time issues in SAP Contact Center | SAP Knowledge Base Article

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2557688 - Daylight Saving Time issues in SAP Contact Center

Symptom

  • After DST changes, reports and monitoring data have offsets
  • Issue may auto-correct itself after the time changes but the previous data remains incorrect

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, daylight, time change , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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