You are using Solution Manager System Monitoring workcenter and it's not working correctly.
SAP Solution Manager 7.1
- SAP Solution Manager 7.2
Grey metrics, Sysmon not working, alerts missing, first checks , KBA , SV-SMG-MON-ALR , Monitoring/Alerting/Reporting Infrastructure , SV-SMG-MON-SYS , System Monitoring , How To
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