- SAP Contact Center and SAP CRM are integrated for telephony
- SAP scripts have been configured to capture wrap-up information
- When the agent manually changes the work-mode in CRM (even if the script is active and opened in CDT) the script closes automatically
- Agent is unable to fill un-filled questions
- SAP Contact Center 7.0
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Business Communication Management 7.0, Integration, Telephony, ICI, CCI, CCtr, e-mail, wrap-up, scripts, interactive, work-mode, workmods, workmodes, script. static , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-TEL , Telephony Integration , Problem
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