2557014 - How can I automatically assign a response profile based on Users for our SLAs in ITSM? | SAP Knowledge Base Article

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2557014 - How can I automatically assign a response profile based on Users for our SLAs in ITSM?

Symptom

You have configured multiple Response Profiles in your Solution Manager system for various Service Level Agreements (SLA), and
you want to automate the process so that the correct Response Profile is selected based on the User reporting an ITSM Incident.


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, Multiple Response Profile , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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