SAP Knowledge Base Article - Preview

2557014 - How can I automatically assign a response profile based on Users for our SLAs in ITSM?


You have configured multiple Response Profiles in your Solution Manager system for various Service Level Agreements (SLA), and
you want to automate the process so that the correct Response Profile is selected based on the User reporting an ITSM Incident.



SAP Solution Manager 7.2


SAP Solution Manager 7.2


SOLMAN, Multiple Response Profile , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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