2556790 - ECF live activity widget buttons are not active | SAP Knowledge Base Article

SAP Knowledge Base Articles - preview

2556790 - ECF live activity widget buttons are not active


  • You've installed a newly ECF_VU installation of Feature Pack 11
  • After launching the ECF liveactivity widget, the Ready/Not Ready buttons are inactive
  • Checking the widget in Chrome Dev tool, you notice the following error: "ECFSRealTimeClient: "confic.cctrUrl" is "undefined" ir "null" sap.ecf" as seen in the below example



SAP Contact Center 7.0


SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0


Business Communication Management, CCtr, SCC, Contact Center, CCI, CRM-CCI, ECF, Live Activity Widget, FP11, Chrome DevTool, Frames, Tomcat, Blank, Page, Loaded , KBA , CRM-CCI , Contact Center Infrastructure , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.