2556790 - ECF live activity widget buttons are not active | SAP Knowledge Base Article

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2556790 - ECF live activity widget buttons are not active

Symptom

  • You've installed a newly ECF_VU installation of Feature Pack 11
  • After launching the ECF liveactivity widget, the Ready/Not Ready buttons are inactive
  • Checking the widget in Chrome Dev tool, you notice the following error: "ECFSRealTimeClient: "confic.cctrUrl" is "undefined" ir "null" sap.ecf" as seen in the below example
    ecf_error.png

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, CCtr, SCC, Contact Center, CCI, CRM-CCI, ECF, Live Activity Widget, FP11, Chrome DevTool, Frames, Tomcat, Blank, Page, Loaded , KBA , CRM-CCI , Contact Center Infrastructure , How To

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