SAP Knowledge Base Article - Preview

2556766 - CRM Desktop Connection Native Contacts Cannot be Converted

Symptom

When using the Desktop Connection Add-On if you select an unshared native MS Outlook contact and click the button 'Convert to SAP CRM Contact', the application throws a message 'Contacts Cannot be Converted'.


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Environment

  • Desktop Connection for SAP CRM.
  • SAP CRM 7.0, 7.01, 7.02, 7.03.

Product

Desktop Connection for SAP CRM 2.0 ; SAP Customer Relationship Management 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

KBA , CRM-BF-DCN , Desktop Connection for SAP CRM , CRM-BF-DCN-CLN , Desktop Connection for SAP CRM - Client , Problem

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