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2555841 - BI Auth Troubleshooting Series: Understanding java encryption errors when setting up BI applications with kerberos SSO

Symptom

  • Receiving kerberos encryption error messages regarding encryption when using java applications (tomcat (AD manual logon or SSO), Adaptive Processing Server (SSO2DB), other web/app servers or java applications)
  • Error often received in java logs "KDC has no support for encryption type" or "krb_error no supported default etypes default_tkt_enctypes" these two errors have very different meanings
  • Microsoft kerberos tracing will show "etype not supported kdc_err_etype_notsupp"
  • The syntax above may vary slightly but I'll explain each message below

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x all SP's all patches
  • SAP Business Objects Enterprise XI 3.1 all SP's all fixpacks
  • Various version of Oracle (formerly Sun) JDK SAPjvm, JCE java virtual machine software development kit ets
  • Various version of Microsoft operating system  

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

biauth tskba emkba BOE bobj login logon authentication , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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