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2555368 - PlRuntimeException Runtime Error - Locale variants are not supported, locale=<LOCALE>

Symptom

  • You have either:
    • Upgraded or migrated your Enterprise Portal from NetWeaver 7.0x to NetWeaver 7.30 or higher release
    • Transported Portal Content from NetWeaver 7.0x to NetWeaver 7.30 or higher release
  • After logging on to the Portal there is a Portal Runtime Error
  • Checking the developer/default trace files you observe a error similar to the below:
    [EXCEPTION]
    com.sap.portal.prt.om.ObjectNotAvailableException: Object: [com.sap.portal.desktop.desktopservice|desktopservice] load failed

    at com.sap.portal.prt.om.ObjectsManager.createObejctHandle(ObjectsManager.java:246)
    ...
    Caused by: com.sapportals.portal.pcd.pl.PlRuntimeException: Locale variants are not supported, locale=<LOCALE>
    at com.sapportals.portal.pcd.pl.PlLocaleCache.convertStringToLocale(PlLocaleCache.java:116)

  • For example you may observe an error such as: Locale variants are not supported, locale=en_gb_GB

Read more...

Environment

  • SAP NetWeaver Application Server for Java 7.30 and higher releases
  • Enterprise Portal

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

nw, ep, language, lang, local, locale, en_us_US,  it, fr, de, es, Portal, Runtime, Error, PortalRuntimeError, update, upgrade, transport, transportation, transported, patched, patching , KBA , EP-PIN-TOL , Themes / Portal UI Theme Designer / Theme Editor , EP-PIN-AI , Application Integration , EP-PIN-NAV , Navigation , EP-PIN-PRT , Portal Runtime , Problem

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